Effective November 3, 2026

Privacy Policy

HYDRONIC Water Treatment Inc. ("HYDRONIC", "we", "us") respects your privacy and handles personal information in line with British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect, how we use it, and the choices you have.

Information we collect

  • Contact details: names, job titles, company names, email addresses, and office and mobile phone numbers of clients, property managers, building operators and contractors.
  • Site and service information: building addresses, access instructions, equipment details, service history, water test results and lab reports.
  • Billing information: billing contacts, addresses, purchase order numbers and invoice history.
  • Communications: emails, phone calls and text messages you exchange with us.
  • Website information: basic technical data such as browser type and pages visited, collected by our hosting provider to keep the site running well.

How we use information

  • Scheduling, performing and documenting water treatment service.
  • Sending service reports, water test results and compliance records.
  • Preparing quotes, invoices and account statements.
  • Responding to your questions and requests.
  • Meeting legal, regulatory and bylaw recordkeeping requirements.

Text messaging (SMS)

With your consent, HYDRONIC sends service-related text messages such as visit scheduling and confirmations, technician arrival updates and water test result notifications. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

Your mobile information stays with us. We do not sell, rent or share mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with service providers that help us deliver our text messaging service (such as our telephony provider), and only for that purpose.

See our Terms and Conditions for full text messaging program details.

Sharing information

We share personal information only as needed to deliver our services, including with:

  • Third-party certified laboratories that analyze water samples.
  • Trusted service providers for email, phone, text messaging, file storage and accounting, who are required to protect it.
  • Government authorities where required by law or bylaw, such as cooling tower compliance reporting.

We never sell personal information.

Storage and security

We use reasonable physical, administrative and technical safeguards to protect information, including secure, access-controlled cloud services. Some service providers may store information outside of British Columbia or Canada, where it is protected by contract and handled for the same purposes described here.

Retention

We keep information as long as needed for the purposes above, including service and compliance records we are required to retain, and then securely delete or destroy it.

Your choices

  • Ask to see or correct the personal information we hold about you.
  • Withdraw consent to text messages anytime by replying STOP, or to emails by letting us know.
  • Ask questions or raise a concern about how your information is handled.

Contact us

HYDRONIC Water Treatment Inc.
Attn: Privacy, Mathieu Leclerc
#719-1641 Lonsdale Avenue, North Vancouver, BC V7M 2J5
Phone: 778-655-5722
Email: office@HydronicWaterTreatment.com

Updates

We may update this policy from time to time. The effective date above shows the latest version.